Find new items in all sizes at Madewell

FAQs

    Orders

    How long will it take to ship my order?

    It takes approximately 1-2 business days to process your order. Once shipped, you should receive it in 3-8 business days.

    Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases.

    Is shipping available outside the U.S.?

    We currently only ship to the United States.

    Is there a shipping fee?

    All orders are subject to a $5.99 fee per shipment from each shipping location. You can see where your item is being shipped from in the “Shipping Location” section of the item details page.

    Is expedited shipping available?

    Unfortunately, expedited shipping is not available at this time

    How do I track my order?

    Once your order has been shipped, you will receive an email with tracking information. If you have additional questions, reach out to madewellforever@thredUP.com for support.

    My order tracking number is not updating.

    If the estimated delivery time frame for your package has passed, please contact madewellforever@thredUP.com with your order number, and we’ll be happy to track your package.

    My order was delivered but not received.

    Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We ask that you please take the following steps before we investigate further:

    • Check with your neighbors, roommates, property manager, or front office
    • Search around your porch or property in case the package was placed in a secure and hidden location
    • Confirm with your delivery provider to see if the package was held

    If you don't receive your order within 14 days, please reach out to madewellforever@thredUP.com.

    What is your cancellation policy?

    Please reach out to madewellforever@thredUP.com with your order number to request a cancellation. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process.

    Can I change the shipping address on my order?

    Please reach out to madewellforever@thredUP.com to see if an update to your shipping address is possible -- make sure to include your order number and new address. Once an order has been processed, the shipping address cannot be changed. In these cases, we recommend establishing a mail forwarding address.

    Can I change the payment method on my order?

    Once an order has been placed, we cannot change the chosen payment method. If your order hasn’t been processed yet, thredUP Customer Service may be able to cancel your order. Please reach out to madewellforever@thredUP.com with your order number.

    Returns

    What is the return policy?

    If you decide an item isn't the right fit for you, visit our Returns page to process your request. Returns must be sent back within 14 days of delivery. The 14-day timeframe starts when an item is delivered, not the order as a whole. If your order is arriving in multiple shipments, you may have different return windows. Multiple items may be sent in one package, as long as the return slips are included.

    Refund Requirements:

    • Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.).
    • Original shipping charge for returned items will not be refunded.
    • Final-item sales may not be returned

    Your refund will be issued to your original form of payment. Note that a shipping return fee of $5.99 will be deducted from your refund.

    Do you allow returns in Madewell stores?

    We only accept online returns for Madewell Forever items at this time. Please visit our Returns page to process your return.

    How long until I receive my refund?

    Once processed, it may take your bank up to 7 business days to credit the refund to your account.

    Trade in

    How does trade in work?

    Stop by any Madewell store with your preloved jeans (from any brand: the bootcuts from high school, the baggy ones from your skater days, the bright red skinnies from who knows when). Our friends from thredUP and Cotton’s Blue Jeans Go Green™ program will make sure they are responsibly reused or recycled, and Madewell will give you $20 off a new pair of Madewell jeans for each pair you trade in!

    Note the $20 savings does not apply to Madewell Forever items. Find a store near you.

    Can I turn in my jeans by mail?

    At this time, you can only turn in your jeans at Madewell stores.

    Products

    What condition are Madewell Forever items?

    All Madewell Forever items are processed and inspected according to strict quality standards to ensure they are “re-sellable,” meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations.

    I can’t find my size or a color for a specific item.

    Our inventory is constantly changing because we receive items from our customers’ closets. We list new items every hour, so check the site often to find your perfect match!

    Other

    Does this purchase count towards my Madewell loyalty spend?

    Purchases on Madewell Forever do not count towards your loyalty points.

    Can I use a Madewell gift card or discount codes on Madewell Forever?

    No, Madewell gift cards and discount codes are not valid on Madewell Forever purchases.

    Can I buy a Madewell Forever gift card?

    Unfortunately Madewell Forever gift cards are not available at this time.

    Can I buy a Madewell Forever items in-store?

    The jeans listed online are only available online. You can find exclusive assortments of Madewell Forever product at the following Madewell stores

    • Madewell Newbury
    • Madewell Americana
    • Madewell Hilldale Shopping Center
    • Madewell Ponce City Market
    • Madewell Fourth St
    • Madewell South Congress
    • Madewell Atherton Mill
    • Madewell 12 South
    • Madewell Fulton Market
    • Madewell North Loop

Contact

Can’t find your answer above? Reach out to us at madewellforever@thredUP.com.